Yoya 9's Terms and Conditions

1 General Introduction & Applicability

These Terms and Conditions Yoya 9 This forms a legal agreement between the platform and its users. Yoya 9 is an internationally licensed online betting and gaming platform serving users in Bangladesh and other countries.

These terms and conditions apply to all sections of the site — Sports Betting, Live Casino, slot games, virtual sports, and all other services. We reserve the right to modify these terms at any time. Any changes will be notified on the site along with the updated date.

If you do not agree with any part of these Terms and Conditions, please Yoya 9 Please refrain from using the platform. Continued use will be taken as your acceptance of all terms and conditions.

2 Account Creation & Eligibility

Age Requirement

Yoya 9You must be at least 18 years old to register at . If the legal betting age in your country is higher than 18, that age requirement applies. Any account created on behalf of a minor will be suspended immediately, and all balances may be forfeited.

One Account Policy

Only one account is allowed per person, household, address, or IP address. If multiple accounts are detected, all of them will be closed and any accumulated funds, including bonuses, may be forfeited.

Provide accurate information during registration

You must provide your real name, date of birth, address, and contact details accurately at the time of registration. Providing false information will hinder account verification and may result in withdrawal holds.

• Full legal name (as per national ID)
• Accurate date of birth
• A valid email address and mobile number
• Current residential address

3 KYC Verification Process

Yoya 9 Complies with international anti-money laundering regulations. As a result, KYC (Know Your Customer) verification is mandatory for all accounts, particularly before making any withdrawals.

Required Documents

• Proof of Identity: National ID card (NID), passport, or driving license
• Proof of Address: Utility bill or bank statement (issued within the last 3 months)
• Payment Method Proof: Screenshot or document of the payment account used

Verification is usually completed within 24–48 hours of document submission. If any information is unclear or incomplete, additional documents may be requested. Yoya 9 reserves the right to request additional verification at any time.

4 Deposit & Withdrawal Policy

Deposit

Yoya 9Multiple payment options are available for deposits at , including bKash, Nagad, and Rocket. The minimum deposit amount varies by payment method — see the payment page for details. Deposits are usually instant, though banking delays may occasionally extend processing time to up to 30 minutes.

Withdrawal

Your account must be fully KYC verified before initiating a withdrawal. Minimum withdrawal amounts and processing times vary by payment method. Withdrawals are generally completed within 1–3 business days.

• The withdrawal account must be in the registered account holder's name
• Withdrawals to third-party accounts are not permitted
• Bonus balances cannot be withdrawn directly — wagering requirements must be met first
• Additional verification may be required for large withdrawal amounts

5 Bonus & Promotion Terms

Yoya 9Every bonus offer at is subject to specific terms and conditions. Please read the relevant offer's terms carefully before claiming any bonus. General bonus terms are outlined below:

Wagering Requirement

Bonus funds cannot be withdrawn directly. The bonus amount must be wagered a set number of times (typically 20x–35x) before it converts to real money. This multiplier may vary for each offer.

Bonus Validity Period

Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires. The welcome bonus typically expires after 30 days.

• Each bonus offer can only be claimed once
• If bonus abuse is detected, the bonus will be voided
• Wagering requirements may also apply to winnings from free spins
• Some games do not contribute to bonus wagering, or contribute at a reduced rate

6 Betting Rules

Yoya 9The following rules apply to Sports Betting, live betting, and virtual sports wagering on:

• Once a bet is confirmed, it cannot be changed or cancelled (cash out may be available in certain cases)
• When incorrect odds are published for a match Yoya 9 reserves the right to void those bets
• If a match is abandoned or postponed, bet settlement will follow the specific rules applicable to that sport
• Match fixing or placing bets using insider information is strictly prohibited
• Odds arbitrage across multiple accounts is strictly prohibited

Live Betting

During Live Betting, odds may change at the time of placing a bet due to internet connection delays. Yoya 9 Reserves the right to temporarily suspend Live Betting.

7 Prohibited Activities

Any of the following activities Yoya 9is strictly prohibited, and violations may result in account closure and balance forfeiture:

• Creating multiple accounts or using another person's account
• Abusing the bonus system (bonus hunting, matched betting, etc.)
• Attempting to hack, crack, or manipulate software
• Using a false identity or stolen payment methods
• Money laundering or processing of illegal funds
• Using the platform for fraudulent or harmful purposes
• Collaborative Cheating or Player Collusion

8 Account Closure & Suspension

Yoya 9 Reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• For violations of the Terms and Conditions
• In case of suspected fraud
• If KYC documents are not submitted
• For legal or regulatory reasons
• Extended period of inactivity (over 12 months)

Users may request account closure at any time. In such cases, the verified balance (excluding bonuses) will be refunded. To submit a closure request, please contact our support team.

9 Privacy & Data Protection

Yoya 9 takes the protection of your personal data seriously. For full details on what information we collect, how we use it, and who we share it with, please refer to our Privacy Policy for more details.

In short, your information is used solely to provide services, complete verification, and meet legal obligations. Your personal data is never sold to third parties.

10 Responsible Gaming

Yoya 9 Believes that gaming is for entertainment, not addiction. That's why we provide users with a range of tools to help them manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set a limit on how much you can lose within a given period
• Session Limit: Set a limit on how long you play in one session
• Cooling-Off Period: Take a break ranging from 24 hours to 6 weeks
• Self-Exclusion: Suspend your account for anywhere from 6 months to permanently

Gaming addiction is a serious issue. If you or someone you know needs help, please reach out to our Responsible Gaming Page or contact our support team directly.

11 Limitation of Liability

Yoya 9 Yoya 9 is not liable for any issues arising from causes outside the platform — such as internet outages, third-party software errors, or unforeseen technical problems.

We always strive to provide uninterrupted service, but temporary downtime may occur due to maintenance or unforeseen circumstances. For any losses incurred during such periods, Yoya 9 Is not obligated to provide compensation.

• If account credentials are compromised due to the user's own negligence, the user bears full responsibility
• Yoya 9 is not responsible for delays caused by third-party payment processors
• The user alone is responsible for the outcome of their betting decisions

12 Dispute Resolution

For any disputes or complaints, please contact our customer support team first. We typically aim to resolve issues within 72 hours.

If the matter cannot be resolved through our support team, you have the option to file a complaint with our regulatory authority. For all disputes, Yoya 9's decision shall be final, unless overruled by the relevant regulatory authority.

13 Changes to Terms & Conditions

Yoya 9 reserves the right to update or modify these terms and conditions, in part or in full, at any time. Users will be notified of significant changes via their registered email or an on-site notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.