From opening an account to payment issues, betting rules, or any technical problem — Yoya 9-'s Help Center has all the answers. Our support team is always here for you.
Select the category that best matches your issue from the sections below
Issues related to registration, login, password reset, profile updates, and account verification.
Having trouble depositing or withdrawing via bKash, Nagad, or Rocket? Find the fix here.
How to activate or claim welcome bonuses, cashback, free bets, and other promotions.
Questions about understanding odds, bet types, cashout, live betting, and sports markets.
Fix mobile app installation, loading issues, browser compatibility, and login errors.
Account security, suspicious logins, identity verification, and personal data protection.
Yoya 9You're never alone after joining -. Whenever you run into trouble using the platform, the Help Center should be your first stop. Through live chat, email support, and detailed guides, almost any issue can be resolved. The support system is built with Bangladeshi users in mind — reach out in Bangla and get answers in Bangla.
Many minor issues don't require contacting support — you can find the fix right here by reading through our detailed guides. But if the problem is more complex or you can't sort it out on your own, jump into live chat and a support agent will be with you within minutes.
Yoya 9Opening a new account on - is quick and easy. Just provide your mobile number, name, and a strong password — registration takes under two minutes. After signing up, you'll receive an OTP on your mobile. Verify it and your account will be active instantly.
Before making your first withdrawal, you'll need to complete the identity verification (KYC) process. This is to protect your account and ensure no one else can withdraw funds in your name. Simply upload a photo of your NID or passport and verification is typically completed within 24 hours. Yoya 9The support team is ready to assist you at every step of the process.
Follow these simple steps below
Deposit or withdrawal issues can happen from time to time — in most cases, they're caused by network problems or incorrect details. Yoya 9Payment-related issues on - are typically resolved within 15–30 minutes.
If your deposit hasn't appeared in your account, wait 10–15 minutes first. Save the transaction ID from your mobile banking — sharing it with support will speed up the resolution. For bKash transfers, keep a note of the reference number, date, and time.
For withdrawals, keep in mind that KYC verification must be completed before your first withdrawal — requests won't be processed without it. To withdraw bonus winnings, you'll also need to meet the wagering requirements. For more details on this, Yoya 9Ask in the support chat.
Helpful tip: When Making a Deposit Yoya 9Send to the designated payment number and include your user ID in the reference field. This helps ensure your funds are credited faster.
Forgetting your password happens to everyone. Yoya 9On the login page, click "Forgot Password". Enter your registered mobile number and an OTP will be sent to you. Use that code to set a new password — the whole process takes under 3 minutes.
If you no longer have access to your registered mobile number, contact the support team. Your account will be recovered after your identity is verified. This process may take a little longer for security reasons, but your account will be kept safe.
Warning: Never share your password or OTP with anyone. Yoya 9No support agent will ever ask for your password.
Yoya 9The mobile app is available on both Android and iOS. If you run into trouble during installation, check your phone's storage first — you'll need at least 100 MB of free space. On Android, you may also need to allow installation from "Unknown sources".
App not opening or keep crashing? Start by fully closing the app and clearing the cache. If that doesn't help, uninstall and reinstall it. Running the latest version fixes most bugs. In a browser, Yoya 9 You'll get the same experience using the site — it's fully mobile-friendly.
Page not loading during live betting? Check your internet connection. Yoya 9The live section works fine on 3G, but a 4G or Wi-Fi connection will give you a better experience. Clearing your browser cache can also fix most loading issues.
If your issue isn't resolved, our team is always here to help
Live chat is the fastest way to get immediate help. You'll typically be connected within 3–5 minutes.
Now OnlineFor complex issues or to send documents, reach out by email. You'll receive a reply within 24 hours.
support@yoya9.wsIf you'd prefer to speak over the phone, submit a callback request and an agent will call you at the scheduled time.
Hours: 9 AM – 11 PMThe most common questions we receive at the Help Center every day